Complaints Procedure

Complaints

 

1 - I am committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you have received, or about the bill, please contact me by telephone, email or post.

2 - If I am unable to resolve your complaint you may refer the matter to The Legal Ombudsman within 6 months of receiving my final response to your complaint and no more than 6 years from the date of the act/omission or 3 years when you should have known there was cause for complaint.

Contact details : Legal Ombudsman PO Box 6806 Wolverhampton WV1 9WJ

Tel: 0300 555 0333

Email: enquiries@legalombudsman.org.uk            

Website: www.legalombudsman.org.uk

3 - If you are concerned about my behaviour e.g. dishonesty, taking or losing your money or treating you unfairly you may refer the matter to the Solicitors Regulation Authority (SRA).

Contact details: The Solicitors Regulation Authority The Cube 199 Wharfside Street Birmingham B1 1RN

Tel: 0370 606 2555

Email: report@sra.org.uk

Website: SRA Complaints